"Nikki is the total package. She understands the tourism industry through multiple perspectives which allows her to remain nimble in maintaining her lines of communication. She is able to pivot seamlessly between the interests of guests, travel guides, and management to provide top-notch service throughout. She is an asset to anyone looking to build their tourism business."
Mike Idriss- Director of Tours, Katika Experiences
"Nikki has been an incredible resource for our business, offering incredible support and insight into our business and making connections we couldn't have made without her. She's become my go-to whenever I need to bounce ideas, lament the state of things or celebrate small wins. I highly recommend hiring Nikki as your advisor if you're operating any kind of tour anywhere"
Al Berrios- General Manager, Outerthere
I worked as a tour guide for just under 10 years in NYC doing every type of tour you can imagine (bus tours, school trips, food tours, private luxury tours...).
Most recently I developed and ran the Guide Training Program for Intrepid's Urban Adventures where I creating a community amongst our 1,500+ free-lance tour guides in 160+ cities around the world.
I was responsible for making sure our tour experiences were consistent and high quality.
Coming from both worlds, I have the unique global experience to easily translate between the Tour Operator and the Tour Guide team, offering solutions where both parties get the results they want, while solidifying company culture.
Working with Nikki
Not sure how to get your guides to do what you need?
Have more availability...show up to team meetings...get more reviews...
I'm happy to consult or work on a project basis in any of the following areas;
As a Guide Trainer, I'm also available to run guide trainings.