About user

Nikki translates between tour guides and tour operators and tries to talk about Responsible Travel without all the buzz words.

Virtual Tours: How to Engage Your Guests Through a Screen

Two of the most difficult parts of virtual tours are (1) learning how to adjust your in-person skills and (2) engaging your guests. In this article for Indie Travel, I offer some tips on how to make a virtual tour engaging. See the full article on Indie Travel. Read here

2021-05-26T20:17:50-04:00May 4th, 2021|

Guide Week Breakdown: What Makes a Guide Conference Worth Your Time

In all the work I’ve done, one of my absolute favorite things is creating guide conferences. If you’ve never been to one, that’s because they’re rare outside of the few offered by various tour guide associations. Check out the Guide Week site. (And use TRIPKINETICS for $10 off) Guide Week

2021-05-26T20:18:18-04:00April 22nd, 2021|

Five Steps to Help You Let That Bad Review Go

Everyone gets a bad review now and then.  Even the most amazing, most perfect guides. Prefer to listen & watch?  This article has a video version. Video please There are the frustrating 3-star reviews; “The guide was amazing and I loved all the stops BUT, I just wasn’t really interested

2021-05-26T20:19:37-04:00February 24th, 2021|

The Main Tour Guide Skill You Learn on the Job

So many skills can be taught, but the one tour guide skill that comes from being on the job is the ability to 'just figure it out'. Prefer to listen & watch?  This article has a video version. Video please I mention often that I think most skills

2021-05-26T20:20:10-04:00January 27th, 2021|

Why You Will Always Need a Local Guide

With the rise of audio tours and virtual tours, I'm often asked if I think travelers will continue to need a local guide. Prefer to listen & watch?  This article has a video version. Video please When asking this question, we seem to forget that guides are evolving along

2021-05-26T20:22:06-04:00January 20th, 2021|

Empathy: The Most Important Skill for a Tour Guide

Empathy is, by far, the most important skill for a tour guide.  And they use it in more ways than you think. Prefer to listen & watch?  This article has a video version. Video please Historical knowledge aside there are a lot of traits and skills* that make

2022-03-11T12:36:29-04:00January 7th, 2021|