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ABOUT NIKKI
After 10 years as a tour guide in NYC, Nikki had the opportunity to create and run the Guide Program at Intrepid Urban Adventures working with over 160 local operators around the world totaling over 1500 guides.
Today she works with local and global operators helping them scale without losing quality or consistency of brand.
I have worked with Nikki several times in the past few years on special projects. Each time, she has distilled the project down to its most basic building blocks, and then over-delivered on what was asked. She is a fantastic thought-leader around guiding and advised us well on how to add value to guides in line with our business.
Nikki is the total package. She understands the tourism industry through multiple perspectives which allows her to remain nimble in maintaining her lines of communication. She is able to pivot seamlessly between the interests of guests, travel guides, and management to provide top-notch service throughout…
Nikki has been an incredible resource for our business, offering incredible support and insight into our business and making connections we couldn’t have made without her…
Compare Packages.
All packages include a free consultation call before committing.
RERESH YOUR TOUR STRUCTURE & EXPERIENCE
Branded intro & ‘big finish’ guidelines for guides
- Responsible Travel/Impact items added to your tours
- Overhaul or creation of tour scripts
MOTIVE AND TRAIN YOUR GUIDES
- Guide Program creation (or revamp)
- Branded on-boarding
- Refreshed interview process
- Live Guide Training for your team
Material for on-going training led by your team
CREATE GUIDE AMBASSADORS
- Materials to communicate the Brand with your guides
- A brand-point checklist for guides to reference on your tours
- An internal marketing plan for getting your current guide team’s brand buy-in
Single Consultation Session.
During this one-on-one session we can cover:
- How to integrate your brand into your tours
- Best practices for finding guides who are brand aligned
- Onboarding strategies
- Clarity on the gap between how your local guides understand your brand
- Tips on what is actually valuable to guides
- Evaluation of your current guide training & company culture
- Etc…
