Nikki

About Nikki Padilla Rivera

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So far Nikki Padilla Rivera has created 43 blog entries.

How to Get a 5 Star Review Every Time

Getting a 5 star review is top of everyone's list, from the guides to the managers.  And yet, I have very mixed feelings about 5-star reviews... Prefer to listen & watch?  This article has a video version. Video please I strongly feel that 5 star reviews give zero

2021-05-26T20:24:11-04:00November 23rd, 2020|

How to Talk Politics on a Tour

To be honest, I've never been asked "How to talk politics" on a tour as most tour guides shy away from politics (and/or many Managers direct their guides to stay away from politics). Prefer to listen & watch?  This article has a video version. Video please I talk often

2021-05-26T20:27:11-04:00September 6th, 2020|

Guide Training: The Best Way to Train for Confrontation

Often, the biggest stressors for guides are around conflict and confrontation: unhappy customers, belligerent locals, an annoyed vendor, etc... Prefer to listen & watch?  This article has a video version. Video please These are situations that, thankfully, don't come up too often for the average guide but perhaps because

2021-05-26T20:27:59-04:00September 2nd, 2020|