Tips and Tricks

Five Steps to Help You Let That Bad Review Go

Everyone gets a bad review now and then.  Even the most amazing, most perfect guides. Prefer to listen & watch?  This article has a video version. Video please There are the frustrating 3-star reviews; “The guide was amazing and I loved all the stops BUT, I just wasn’t really interested

2021-05-26T20:19:37-04:00February 24th, 2021|

How to Get a 5 Star Review Every Time

Getting a 5 star review is top of everyone's list, from the guides to the managers.  And yet, I have very mixed feelings about 5-star reviews... Prefer to listen & watch?  This article has a video version. Video please I strongly feel that 5 star reviews give zero

2021-05-26T20:24:11-04:00November 23rd, 2020|

How to Talk Politics on a Tour

To be honest, I've never been asked "How to talk politics" on a tour as most tour guides shy away from politics (and/or many Managers direct their guides to stay away from politics). Prefer to listen & watch?  This article has a video version. Video please I talk often

2021-05-26T20:27:11-04:00September 6th, 2020|