How often do you get applause at the end of the tour? For me, applause is the ultimate sign of a job well done. Visible, real-time approval, directly from your customers. Prefer to listen & watch? This article has a video version. Video please And here's the secret;Getting applause
A tour theme is one of the most important ingredients and yet is often missing from tours. Prefer to listen & watch? This article has a video version. Video please One of my favorite formulas from Sam H Ham's 'Interpretation' is his TORE Model which says that, in order
Often, the biggest stressors for guides are around conflict and confrontation: unhappy customers, belligerent locals, an annoyed vendor, etc... Prefer to listen & watch? This article has a video version. Video please These are situations that, thankfully, don't come up too often for the average guide but perhaps because
In this article for Tourpreneur I give tips on how to better communicate with your tour guide team. Which, done properly, can result in better tours, and a more loyal team. For further reading, here are 10, easy to execute ideas for engaging your tour guide team. See the original article
If you've never thought about ethical storytelling, you're not alone, but you can easily change that (and greatly improve the impact of your tours). Prefer to listen & watch? This article has a video version. Video please This article was inspired by a feature in Unearth Women's 'Consent Issue'
In my experience, it's rare to find a diverse team of tour guides. Prefer to listen & watch? This article has a video version. Video please There are a lot of reasons for this, which vary from region to region. To oversimplify it, it comes down to who
In my experience, it's uncommon to find a more diverse history represented on a tour. Prefer to listen & watch? This article has a video version. Video please It's not intentional, but tours are usually created once and then passed on from guide to guide. Rarely are tours
Many tour operators still feel pressure to add a virtual tour to their line-up. Prefer to listen & watch? This article has a video version. Video please Some see it way to generate extra income temporarily but others are open to a virtual tour being a permanent part of
Even the most amazing guide has room for personal growth. And great guides understand that their work is important enough to commit to that growth. Prefer to listen & watch? This article has a video version. Video please Tours are really important. Beyond merely a way for tour operators
Do you feel stressed when it comes to your tour guide team? Worried that they’re giving their main availability to another company that pays more? Listen to more about why we should be giving guides value. Tourepreneur Ep. 75 Or perhaps you get stressed that your guides will cease